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Frequently Asked Questions
We're here to help.
Service FAQ’s
Do you provide installation training?
We offer a FREE installation training service - please click on the link below to enquire.
What are your opening times?
We are open from Monday - Friday from 07:30 - 17:00 excluding public holidays.
Do you offer next day delivery?
All orders placed before 15:00 are normally despatched on a next-working-day delivery service. This service does not apply to special order items.
Do you offer a before 12:00 or Saturday delivery service?
Before 12:00 or Saturday deliveries are available by request at the point of order. They are subject to orders being placed before 15:00.
How do I obtain technical documents for your products?
Please contact our Customer Service Team and request the documents required, which will be sent to you via email.
Technical FAQ’s
What should EPDM bond-width be on porous materials?
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.