Frequently Asked Questions
We're here to help.
We offer a FREE installation training service - please click on the link below to enquire.
We are open from Monday - Friday from 07:30 - 17:00 excluding public holidays.
All orders placed before 15:00 are normally despatched on a next-working-day delivery service. This service does not apply to special order items.
Before 12:00 or Saturday deliveries are available by request at the point of order. They are subject to orders being placed before 15:00.
Please contact our Customer Service Team and request the documents required, which will be sent to you via email.
Yes we do. Please use the link below to view our Class B solution.
Yes, CORTEX 0771FR is a Class B paste adhesive. This is used to bond the CORTEX 0500FR Class B Membrane, so that each product achieves Class B in its own right.
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.
The minimum fire classification is Class B-s3,d0.
You should allow for a minimum 50mm bond width on all non-porous surfaces such as window frames, SFS and other similar construction surfaces.
As set out in Approved Document B Regulation 7, materials used in the construction of the external wall need to be fire-rated to Class A2-s1,d0 with some exemptions for Class B-s3,d0 for certain materials. Please see our Knowledge Centre Article for more information.